Even the best massage therapists receive complaints against them to the College of Massage Therapists of Ontario (“CMTO”). The potential outcomes of a complaint can be serious. In many cases, a massage therapist’s response to the complaint is the best opportunity to...
Introduction The majority of discipline cases settle. This is because a settlement benefits the registrant and the regulator. For registrants, a settlement generally results in a lesser penalty and costs order and the surety of outcome that comes with a negotiated...
